Uncontrolled. What do you need to know about business processes?

Natalia Zaverukha

Uncontrolled. What do you need to know about business processes?

This book tells in detail and non-trivially about business processes, their benefits for various companies and key approaches to their formalization. It will be useful both for beginners who have only recently learned about the process approach, and for those who have experience working with business processes. The author is a consultant with many years of experience in systematizing business processes, and in a lively and humorous way talks about working on processes, supporting the theoretical knowledge presented with examples from her own experience and stories from her clients. The book contains practical tasks, questionnaires and checklists, the processing of which will help you move from theory to practice while reading.

Natalia Zaverukha is an expert in the field of consulting on the description and optimization of business processes, and is also known as the author of the book "Uncontrollable. What you need to know about business processes?"

From an early age, Natalia showed an interest in systems thinking. Her passion for mathematics, intensive study in school, and passion for chess helped her understand the importance of seeing the big picture, not just its individual elements. This attention to detail and ability to foresee the consequences of each move proved useful not only at the chess table, but also in building her career.

Since 2008, Natalia has worked in various positions in the automation and information technology (IT) sector, from project manager and business analyst to quality director and managing partner. During this period, she realized that simply implementing automation is not a solution to problems, as it can only lead to automated chaos. Her own experience and practice taught her that successful automation requires not only technical solutions, but also readiness for future changes. This awareness prompted Natalia to change her field of activity, moving from the IT sector to consulting, where she began helping companies describe and optimize their business processes. Today, Natalia Zaverukha is the founder of the "Managable" agency, which specializes in describing and optimizing business processes.